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 Reservation
Guarantee
Reservations secured via Precision Reservations are also now
backed up with our Reservations Guarantee. If your confirmed reservation
at the hotel (for which you have been issued a voucher) is not
available or cannot be honored when you arrive to check-in and
no other room types that you had booked are available, immediately
contact our 24-hour Customer Service Center at the contact number(s)
listed on your hotel voucher. Our Customer Service Agents will
arrange a room at another convenient and comparable hotel and
Precision Reservations will pay for the first night’s stay,
equivalent to the actual cost of a 1 night stay based on the original
reservation, including any tax and service charges. Also, just
provide a receipt and we will also pay for all communication costs
to our office.
Cancellation
Policy
If you wish to cancel your booking before the cancellation due
date specified in the confirmation email, a cancellation fee of
US$15 will apply.
Any cancellations received after the cancellation due date specified
in the confirmation email (including requests made within this
period) are subject to a minimum of a 1 (ONE) night cancellation
fee, unless you are notified otherwise in the confirmation email.
The additional US$15 cancellation fee will NOT be charged in this
case. Failure to arrive at your hotel will be treated as a late
cancellation and will incur a minimum cancellation fee of one
(1) night, or more, per room, unless otherwise specified in the
confirmation email.
Any changes to your reservation must be made through our agents
and not directly with the hotel. This applies to change of dates,
extension of stay, early check out, delay of arrival or cancellation
in full or in part. Any problems or questions on your reservation
prior to arrival or during your stay at the hotel should be directed
to our Customer Service agents. We must be notified of all cancellations
within our normal office hours from 08:00-18:00 (GMT+7).
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